Coronavirus (COVID-19) information for patients

The health and safety of our patients and customers is our main priority. Your health is essential, and we are actively following guidance from the Department of Health, Public Health England to ensure you are kept safe and are not exposed to any risk. Connect Health Pain Services is providing appointment via telephone and digital technology at this time.  Please do not travel to clinic, our team will contact you and arrange a telephone appointment to discuss your care. For general information about the Coronavirus please visit Any questions regarding your appointment please contact our dedicated team on 0800 066 2119

About Connect Health Pain Services

Connect Health Pain Services develops and delivers innovative pain services for the benefit of NHS patients. The experienced healthcare professionals behind it shared a common interest in revolutionising pain management in the NHS, adopting a community-based response that would focus on early intervention before chronic pain has time to set in. That strategy, proven and refined over the years, continues today.

We help and teach patients to manage pain through our evidence-based cognitive behavioural therapy approach, delivered by a multidisciplinary team. This can mitigate costs by reducing GP visits, cutting reliance on analgesics and injections, improving outcomes, bringing the prospect of discharge within six months and lifting return-to-work rates, whilst allowing GPs to maintain control.

Our clinical and admin teams

We have always operated a multidisciplinary team approach. Each clinical team comprises a consultant in pain medicine, GPs with special interests, specialist nurses and allied health professionals, and health trainers. A thorough understanding of the principles of CBT and our multidisciplinary team working are the cornerstones of our operational success.

Connect Health Pain Services administrators are organised, focused and hard-working individuals who co-ordinate our busy clinical agenda, ensuring smooth and timely communication between ourselves and patients using the service. This dedicated administration team is central to our aim of meeting the individual needs of each and every patient.

Our progress

The first community-based pain service was commissioned by Sheffield Primary Care Trust in 2007. Soon after, a practice-based commissioning GP consortium in Nottinghamshire contracted with us. An integrated spinal service for Nottingham City PCT followed. We are now in contract with 26 CCGs and numerous Acute Trusts.

Positive patient feedback to 94% of GPs
(IPMS GP survey)

Looking ahead

In line with our belief that pain management belongs near the start of the patient journey, with primary care its natural setting, we remain committed to pain services that make specialist expertise more accessible in patients’ local communities. This mission means we must challenge existing perceptions and beliefs about the role of pain clinics and offer support and education to primary care.

With effective interdisciplinary relationships between clinicians, outcomes can improve. Pain clinics should cease to be a last resort after prolonged secondary care, as chronicity may by then be entrenched in patient behavioural patterns, making pain management complex, costly and seemingly ineffective. Connect Health Pain Services clinics deliver rehabilitation services rather than just a palliative response to long-term pain.

In summary, a collaborative pain service, delivered sooner, can ease suffering, improve outcomes and reduce costs.

75% recorded an improved quality of life score

(Using the EQ5D validated Scoring Tool)

A revolution under way

Ever since the first Connect Health Pain Services community-based pain service was commissioned by Sheffield Primary Care Trust in 2007, we have been working to revolutionise pain management in the NHS, trying to prevent chronic pain from taking hold and ruining lives.

Our services are:

  • Community based, where patients can access them
  • Patient centred, so tailored to individual needs
  • Early intervention driven, to relieve suffering sooner
  • Here to stop the ongoing spread of chronic pain