Coronavirus (COVID-19) information for patients

The health and safety of our patients and customers is our main priority. Your health is essential, and we are actively following guidance from the Department of Health, Public Health England to ensure you are kept safe and are not exposed to any risk. Connect Health Pain Services is providing appointment via telephone and digital technology at this time.  Please do not travel to clinic, our team will contact you and arrange a telephone appointment to discuss your care. For general information about the Coronavirus please visit Any questions regarding your appointment please contact our dedicated team on 0800 066 2119

What is ‘pain’?

First of all it is important to understand what we are talking about. You will have explained your pain to various practitioners, and possibly have described it in terms of tissue damage or a trapped nerve: which is entirely a natural thing for you to do and is helpful as it forms a clinical picture for your clinician. However, it is important to understand that your clinician may want to spend some time discussing that while your pain ‘feels like’ damage, it may not be the case.

Acute pain is the pain we tend to associate with tissue damage and acts as a warning. It is manageable with physiotherapy and/or medicine and will improve within three months.

Chronic pain (also known as complex pain) is a different entity altogether. However, because we are more familiar with acute pain it is often the case that we associate chronic pain with a ‘warning’ or ‘damage’. Chronic pain is more associated with changes within the nervous system – sensitisation.

The above ‘protection’ phase is considered maladaptive because, far from the days of bed-rest, we now know that inactivity is more harmful to your health than activity. Eventually, you will increase your pain through this cycle and further sensitise your nervous system. This is referred to as secondary pain.